{"id":11,"date":"2025-11-27T19:31:24","date_gmt":"2025-11-27T18:31:24","guid":{"rendered":"http:\/\/lalalaurence.com\/?page_id=11"},"modified":"2025-11-27T19:38:27","modified_gmt":"2025-11-27T18:38:27","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/lalalaurence.com\/index.php\/remboursements_retours\/","title":{"rendered":"Politique de retours et de remboursements"},"content":{"rendered":"\n<p>Derni\u00e8re mise \u00e0 jour : 27\/11\/2025<\/p>\n\n\n\n<p>La pr\u00e9sente politique d\u00e9finit les modalit\u00e9s de retour et de remboursement des produits vendus sur le site www.lalalaurence.com (ci-apr\u00e8s \u00ab le Site \u00bb).<\/p>\n\n\n\n<p>OBJET<br>Cette politique s\u2019applique \u00e0 tous les produits command\u00e9s sur le Site et compl\u00e8te les Conditions G\u00e9n\u00e9rales de Vente (CGV).<\/p>\n\n\n\n<p>DROIT DE R\u00c9TRACTATION<br>Conform\u00e9ment au Code de la consommation, le client dispose d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du produit pour exercer son droit de r\u00e9tractation, sans justification.<\/p>\n\n\n\n<p><strong>Exceptions :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les produits personnalis\u00e9s, sur mesure ou grav\u00e9s ne sont pas \u00e9ligibles au droit de r\u00e9tractation.<\/li>\n\n\n\n<li>Les produits ab\u00eem\u00e9s ou utilis\u00e9s par le client de mani\u00e8re incompatible avec leur nature ne peuvent \u00eatre retourn\u00e9s.<\/li>\n<\/ul>\n\n\n\n<p>PROC\u00c9DURE DE RETOUR<br>Pour effectuer un retour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacter le service client \u00e0 l\u2019adresse : atelier.lalalaurence@gmail.com en pr\u00e9cisant la commande et le produit concern\u00e9<\/li>\n\n\n\n<li>Retourner le produit <strong>dans son \u00e9tat d\u2019origine et dans son emballage d\u2019origine<\/strong><\/li>\n\n\n\n<li>Joindre une copie de la facture ou du bon de commande<\/li>\n<\/ul>\n\n\n\n<p>Le produit doit \u00eatre retourn\u00e9 <strong>dans les 14 jours suivant la demande de r\u00e9tractation<\/strong>. Les frais de retour sont \u00e0 la charge du client, sauf si le produit est d\u00e9fectueux ou non conforme.<\/p>\n\n\n\n<p>PRODUITS D\u00c9FECTUEUX OU NON CONFORMES<br>Si le produit est d\u00e9fectueux, endommag\u00e9 \u00e0 la livraison, ou ne correspond pas \u00e0 la commande :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacter le service client dans les <strong>48 heures suivant la r\u00e9ception<\/strong>, avec photos \u00e0 l\u2019appui<\/li>\n\n\n\n<li>Le vendeur propose <strong>un \u00e9change<\/strong> ou <strong>un remboursement int\u00e9gral<\/strong><\/li>\n\n\n\n<li>Les frais de retour sont pris en charge par le vendeur dans ce cas<\/li>\n<\/ul>\n\n\n\n<p>REMBOURSEMENT<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le remboursement est effectu\u00e9 via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande<\/li>\n\n\n\n<li>Le remboursement sera r\u00e9alis\u00e9 <strong>dans un d\u00e9lai de 14 jours<\/strong> apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9<\/li>\n\n\n\n<li>Les frais de livraison initiaux ne sont pas rembours\u00e9s, sauf en cas de produit d\u00e9fectueux ou non conforme<\/li>\n<\/ul>\n\n\n\n<p>\u00c9CHANGE<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les \u00e9changes sont possibles selon disponibilit\u00e9 des produits<\/li>\n\n\n\n<li>Si le produit souhait\u00e9 est indisponible, un remboursement sera propos\u00e9<\/li>\n<\/ul>\n\n\n\n<p>CONTACT<br>Pour toute question concernant les retours ou remboursements : atelier.lalalaurence@gmail.com<\/p>\n\n\n\n<p>Cette politique s\u2019inscrit dans le respect des lois fran\u00e7aises en vigueur et peut \u00eatre mise \u00e0 jour sans pr\u00e9avis.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 27\/11\/2025 La pr\u00e9sente politique d\u00e9finit les modalit\u00e9s de retour et de remboursement des produits vendus sur le site www.lalalaurence.com (ci-apr\u00e8s \u00ab le Site \u00bb). OBJETCette politique s\u2019applique \u00e0 tous les produits command\u00e9s sur le Site et compl\u00e8te les Conditions G\u00e9n\u00e9rales de Vente (CGV). DROIT DE R\u00c9TRACTATIONConform\u00e9ment au Code de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lalalaurence.com\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lalalaurence.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lalalaurence.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lalalaurence.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lalalaurence.com\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/lalalaurence.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":718,"href":"https:\/\/lalalaurence.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/718"}],"wp:attachment":[{"href":"https:\/\/lalalaurence.com\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}